When you make an investment in your eCommerce platform our goal is to ensure it continues to deliver optimal and ongoing results. If you have busy technical resources with other innovation or you want additional reinforcement to progress your commerce roadmap – we are here to offset that for you with our team – as your extended team. We provide an affordable offshore model to meet your commerce needs, we specialize in this and can help support as an extension to your business model.
Our managed services support offers critical functionality issues to ensure your site is stable and that any critical issues are resolved immediately. Working with our team enables you coverage based on your business needs.
Our support model is typically provided 24×7 to ensure business continuity and may include:
- Subscription-based application support services
- Technical resources availability
- Level 2 & 3 support services
- 24/7 remote monitoring and maintenance
- Patch and update application
- Maintain application upgrade path
- Provide test environment
- Escalation attention
- 2-hour response time
- Emergency resources
- Disaster mitigation